Chapter VII · Note 05
Clients deserve honesty over comfort
It is better to explain what we see than to stay silent.
It is easier to stay quiet and just do the service.
It is better to explain what we see and why we are making a decision.
Honesty builds stronger relationships than silent compliance.
Written by Based Aesthetics, Kilpauk. We keep these notes short on purpose: if something on your nails worries you, a doctor comes first, a salon second.